Examining the Examiners: Students’ Privacy and Security Perceptions of Online Proctoring Services. (arXiv:2106.05917v1 [cs.CR])

In response to the Covid-19 pandemic, educational institutions quickly
transitioned to remote learning. The problem of how to perform student
assessment in an online environment has become increasingly relevant, leading
many institutions and educators to turn to online proctoring services to
administer remote exams. These services employ various student monitoring
methods to curb cheating, including restricted (“lockdown”) browser modes,
video/screen monitoring, local network traffic analysis, and eye tracking. In
this paper, we explore the security and privacy perceptions of the student
test-takers being proctored. We analyze user reviews of proctoring services’
browser extensions and subsequently perform an online survey (n=102). Our
findings indicate that participants are concerned about both the amount and the
personal nature of the information shared with the exam proctoring companies.
However, many participants also recognize a trade-off between pandemic safety
concerns and the arguably invasive means by which proctoring services ensure
exam integrity. Our findings also suggest that institutional power dynamics and
students’ trust in their institutions may dissuade students’ opposition to
remote proctoring.