My mum went to a website and Kaspersky stopped it opening but now she has the HEUR Trojan, any advice?

Hi guys, hoping for some advice. My mum went to a website which Kaspersky stopped but it downloaded something and she has pop ups now. I’m in lockdown zone so can’t go fix it for her, I’ve tried Malware Bytes and Hitman which found files and quarantined but she still has the popups. She’s pretty good at following instructions over the phone, any advice on what to try next? Screenshots attached in comments if it helps thanks!

submitted by /u/Rockythebiter
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