Microsoft adds Teams ‘task publishing’ for front-line workers

Office workers may be an obvious target audience for Microsoft Teams, but elements of the collaboration platform have also been tailored for front-line employees, such as retail workers, field technicians and hospital staff.  On Wednesday, Microsoft unveiled a handful of new features aimed at supporting staff in these roles — retail in particular — including the ability to publish task lists to specific teams across an organization.

Often overlooked when it comes to spending on digital tools, front-line workers typically spend less time at a desk and their primary computing device is more likely to be a smartphone rather than a laptop. It is a large market: there are more than 2 billion such workers globally, Microsoft claims, and Teams has received several updates in recent years to cater to those at the edge of their organization.

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